FAQ

Whom should I reach out if I receive defective product from warehouse ?
In case you receive any defective or non-saleable merchandise you may write to the respective retail operation manager by sharing the details and supporting...
Tue, 29 Jun, 2021 at 12:16 PM
How do i return the unsold inventory at the end of the season based on my agreement?
Every channel/store has a defined agreement on how much merchandise can be return back at the end of the season. The timelines for returns of any merchandis...
Tue, 29 Jun, 2021 at 12:16 PM
How to train the new team member ?
All training related to new team members will be conducted by respective ROM's based on their monthly calendars Refresher training material will be push...
Tue, 29 Jun, 2021 at 12:17 PM
VM guidelines support required?
Kindly refer to the VM guidelines been shared by Vm team in your connect app. The process of receiving information, implementation of VM at store,reporting ...
Tue, 29 Jun, 2021 at 12:17 PM
How to connect CAPS Team
Please click on Helpdesk option in Aceturtle Connect App and raise a query
Tue, 29 Jun, 2021 at 12:18 PM
Reset password for Connect App
Please use the below URL to change the password. Rubicon: https://aceomni.app.rubiconaceturtle.com/login
Mon, 23 Aug, 2021 at 12:47 PM