FAQ

Unable to Login to Rubicon
Please check Rubicon URL Click on Forgot Password Enter Username & email ID Click on Get Password Check you email/spam box for the password reset li...
Tue, 25 May, 2021 at 5:17 PM
How do I apply for leave?
To apply for any leave, please get approval from your reporting manager. Kindly, keep your leaves record handy for approval purpose.
Mon, 28 Jun, 2021 at 9:15 PM
Need clarification on salary/ incentive/ ESIC.
Please contact your principal employer (Franchisee / Payroll team). For employees on outsourced payroll, please call the given customer care help line. Alte...
Mon, 28 Jun, 2021 at 9:15 PM
How do I get my uniform for the season?
1. Uniforms for the season will be issued to the respective employees in the first/ second month of the season. 2. Kindly refer to the uniform policy no...
Mon, 28 Jun, 2021 at 9:18 PM
How will I know my Target for the week / month?
Your weekly and monthly targets will be shared by the respective KAMs at the starting of the week or month respectively.
Mon, 28 Jun, 2021 at 8:05 PM
How to highlight/ resolve Manpower issue at stores
Manpower planning is done in line with the business plan by the respective ROMs based on store potential. However, if you have any specific concerns or ...
Mon, 28 Jun, 2021 at 9:20 PM
How to sort out the value/quantity mismatch for the stocks received?
1.Kindly refer to the process note on Goods receipts.  2. You are requested to raise a query on Aceturtle Connect App with an update of the mismatch (Quant...
Mon, 28 Jun, 2021 at 9:21 PM
What is the credit cycle for my retail store?
All merchandise billed to any retail store is done after confirmation of defined advance payment. Kindly connect directly with your ROM for the same.
Tue, 29 Jun, 2021 at 12:14 PM
What is the agreement renewal/ adhendum process
As a partner, you are requested to connect with the business development team or your respective KAM for taking the agreement related discussion forward
Tue, 29 Jun, 2021 at 12:14 PM
Whom should I approach for my store's/ Business reconciliation
Reconciliation needs to be handled directly between the partner and respective brand commercial teams.   In case of any query, please feel free to connect w...
Tue, 29 Jun, 2021 at 12:15 PM